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var(--border-input);border-radius:var(--radius-input);background-color:var(--bg-canvas)}.queue-search{position:relative;display:flex;align-items:center;max-width:420px}.queue-search-icon{position:absolute;left:13px;color:var(--text-tertiary);pointer-events:none}.queue-search-input{width:100%;height:40px;padding:0 36px;font-family:inherit;font-size:13px;color:var(--text-primary);background-color:var(--bg-input);border:1px solid var(--border-input);border-radius:var(--radius-input);outline:none;transition:border-color .15s,box-shadow .15s}.queue-search-input:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px var(--focus-ring)}.queue-search-input::placeholder{color:var(--text-tertiary)}.queue-search-input::-webkit-search-cancel-button{-webkit-appearance:none;appearance:none}.queue-search-clear{position:absolute;right:10px;display:inline-flex;padding:3px;background:none;border:none;border-radius:50%;color:var(--text-tertiary);cursor:pointer;transition:color 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var(--border-focus);outline-offset:2px}.queue-chip.is-active{background-color:var(--accent);border-color:var(--accent);color:var(--accent-contrast)}.queue-chip.is-empty:not(.is-active){opacity:.45}.queue-chip-count{font-size:11px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;color:var(--text-tertiary)}.queue-chip.is-active .queue-chip-count{color:inherit;opacity:.7}.queue-summary{display:flex;align-items:center;flex-wrap:wrap;gap:12px;font-size:13px;color:var(--text-secondary)}.queue-summary strong{font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;color:var(--text-primary)}.queue-clear{padding:0;font-family:inherit;font-size:13px;font-weight:600;color:var(--text-primary);background:none;border:none;cursor:pointer;text-decoration:underline;text-underline-offset:2px;transition:color .15s}.queue-clear:hover{color:var(--text-secondary)}.queue-clear:focus-visible{outline:2px solid var(--border-focus);outline-offset:2px;border-radius:3px}.queue-table-scroll{overflow-x:auto;border:1px solid var(--border-input);border-radius:var(--radius-input)}.queue-table{width:100%;min-width:880px;border-collapse:collapse;background-color:var(--bg-canvas)}.queue-table td,.queue-table th{padding:13px 16px;text-align:left;font-size:13px;border-bottom:1px solid var(--border-subtle)}.queue-table th{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--text-tertiary);background-color:#fafafb;white-space:nowrap}.queue-table th:first-child{border-top-left-radius:var(--radius-input)}.queue-table th:last-child{border-top-right-radius:var(--radius-input)}.queue-table tbody tr:last-child td{border-bottom:none}.queue-table td{color:var(--text-secondary);vertical-align:middle}.queue-row{position:relative;transition:background-color .12s}.queue-row:hover{background-color:#fafafb}.queue-row:focus-within{background-color:#f6f6f7}.queue-ref-link{font-weight:700;color:var(--text-primary);text-decoration:none;white-space:nowrap}.queue-ref-link:hover{text-decoration:underline;text-underline-offset:2px}.queue-ref-link:focus-visible{outline:2px solid var(--border-focus);outline-offset:2px;border-radius:3px}.queue-row .queue-ref-link:after{content:"";position:absolute;inset:0}.queue-cell-subject{color:var(--text-primary);overflow-wrap:anywhere}.queue-cell-customer{min-width:168px}.queue-customer-name{display:block;color:var(--text-primary)}.queue-customer-email{display:block;font-size:12px;color:var(--text-tertiary)}.queue-cell-channel,.queue-cell-time{white-space:nowrap}.queue-cell-time{position:relative;z-index:1;color:var(--text-tertiary);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.queue-empty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:46px 20px;border:1px dashed var(--border-input);border-radius:var(--radius-input);text-align:center}.queue-empty-title{font-size:14px;font-weight:700;color:var(--text-primary)}.queue-empty-body{max-width:46ch;font-size:13px;color:var(--text-secondary)}@media (max-width:640px){.queue-search{max-width:none}.queue-filters{gap:12px 20px}}.ticket-back{display:inline-block;margin-bottom:14px;font-size:12px;font-weight:600;color:var(--text-tertiary);text-decoration:none;transition:color .15s}.ticket-back:hover{color:var(--text-primary)}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;grid-gap:28px;gap:28px;align-items:start}@media (max-width:980px){.ticket-detail-layout{grid-template-columns:minmax(0,1fr);gap:8px}}.ticket-detail-notice{grid-column:1/-1;margin-bottom:4px}.ticket-detail-main{min-width:0}.ticket-detail-main>.settings-section:first-child{padding-top:0;margin-top:0;border-top:none}.ticket-detail-rail{display:flex;flex-direction:column;gap:20px;min-width:0}.ticket-rail-body{display:flex;flex-direction:column;gap:16px;padding:20px}.ticket-prose{white-space:pre-wrap;overflow-wrap:anywhere}.ticket-detail-inline{display:inline-flex;align-items:center;gap:6px}.ticket-detail-tags{display:flex;flex-wrap:wrap;gap:6px}.ticket-detail-tags .settings-tag{gap:5px}.ticket-thread{list-style:none}.ticket-message{display:flex;align-items:flex-start;gap:12px;padding:16px 20px;border-bottom:1px solid var(--border-subtle)}.ticket-message:last-child{border-bottom:none}.ticket-message.is-internal{background-color:#fffaf0;box-shadow:inset 2px 0 0 #ad5700}.ticket-message-main{flex:1 1;min-width:0}.ticket-message-head{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-bottom:6px}.ticket-message-head .ticket-badge{gap:4px}.ticket-message-author{font-size:13px;font-weight:700;color:var(--text-primary)}.ticket-message-time{margin-left:auto;font-size:12px;color:var(--text-tertiary);white-space:nowrap}.ticket-message-body{font-size:14px;line-height:1.6;color:var(--text-secondary);white-space:pre-wrap;overflow-wrap:anywhere}.ticket-composer{display:flex;flex-direction:column;gap:14px;padding:20px}.ticket-composer-row{display:flex;align-items:flex-start;gap:12px}.ticket-composer-field{flex:1 1;min-width:0}.ticket-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.field-hint kbd{font-family:var(--font-mono,monospace);font-size:10px;padding:1px 5px;border:solid var(--border-input);border-width:1px 1px 2px;border-radius:4px;background-color:#fafafb;color:var(--text-secondary)}.ticket-composer-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.ticket-composer-head .field-label{margin-bottom:0}.ticket-template-picker .ref-select{width:auto;max-width:240px;height:30px;padding:0 30px 0 10px;font-size:12px;border-radius:var(--radius-btn)}.ticket-template-picker .select-caret{right:10px}.ticket-composer-buttons{display:flex;align-items:center;gap:10px}.btn-secondary:disabled{opacity:.5;cursor:not-allowed}.sla-widget{gap:18px;padding:20px}.sla-clock,.sla-widget{display:flex;flex-direction:column}.sla-clock{gap:7px}.sla-clock-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px}.sla-clock-label{font-size:13px;font-weight:600;color:var(--text-primary)}.sla-clock-state{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:700;white-space:nowrap;color:var(--text-secondary)}.sla-clock.is-met .sla-clock-state{color:#30a46c}.sla-clock.is-breached .sla-clock-state{color:#e5484d}.sla-clock-track{height:6px;border-radius:999px;background-color:var(--border-subtle);overflow:hidden}.sla-clock-fill{display:block;height:100%;border-radius:999px;background-color:var(--text-tertiary);transition:width .3s ease}.sla-clock.is-met .sla-clock-fill{background-color:#30a46c}.sla-clock.is-breached .sla-clock-fill{background-color:#e5484d}.sla-clock-meta,.sla-widget-note{font-size:11px;color:var(--text-tertiary);line-height:1.4}.ticket-badge.is-breach{gap:4px;border-color:#e5484d;color:#e5484d}